7 Important Questions to Ask a Graphic Design Company

Getting graphic design services from the right company makes all the difference in the quality of your final product and your satisfaction with the process as a whole. But how do you know if you’re dealing with the right one? 

Getting graphic design services from the right company makes all the difference in the quality of your final product and your satisfaction with the process as a whole. But how do you know if you’re dealing with the right one? 

Tough, right? Especially because there are so many graphic design companies out there. But don’t worry, we’ve got you covered.

Here are seven important questions to ask any graphic design company before hiring them:                                                                                                                                                                                                                 

Questions You Need To Ask While Hiring Your Graphic Design Company

1) What type of clients do you serve?

Your project is important to you, but it’s not vital to your graphic design company. A great designer should be more interested in your project than they are in building their own portfolio. This is an opportunity for them to prove that they have what it takes to produce work for major clients. 

A bad designer will focus on their long-term strategy instead of making sure your project turns out perfectly. Asking about client relationships will give you insight into who’s most important to them—you or their other customers.

2) Who will be my contact person?

Once you’ve selected your graphic design company, find out who is going to be your main contact person. Do they specialize in what you need? Do they have expertise in marketing and video production? Find out exactly who will be working on your project and make sure they are qualified to complete it. 

3) How does the pricing process work?

If you are going to pay for graphic design services, it’s always good to know how pricing works. Generally, different graphic design companies will have different structures for their pricing models. It is also important to understand what services are included in your package and whether or not there are any extra fees that can come up during your project. 

4) How long do projects take to complete?

Not all graphic design services are created equal. The time it takes to create something can range from a day to several months. While some firms are faster than others, you should still ask about turnaround times, so you’re not left in limbo wondering when your project will be completed. 

If possible, find out if there is an average for projects like yours and pay attention to that. If you’re pressed for time or have a hard deadline for your project, get an idea of how far in advance it needs to be started so that you don’t run into last-minute trouble.

5) Do you offer revisions?

Asking for revisions is important to make sure you’re getting exactly what you want. A lot of times, clients assume they’re clear on what they want in their mind, but when they see it on paper, it doesn’t turn out quite as they had envisioned. 

Make sure to ask if you can get free or discounted revisions—sometimes designers offer a free review period where they look over your design and see if there are any changes or modifications that need to be made before finalizing everything. 

6) Can I see some samples of your work before hiring you?

Most reputable design firms are willing to show off their work. Look through their portfolio and make sure they have some experience with your type of business. If they don’t, then it might be worth searching for someone else. 

A good designer should have some knowledge about your industry before you hire them. It is especially important if you run a business that works in several different industries, like an advertising firm or consulting firm.

7) Is there anything else I should know about how you operate as a business?

There’s almost always something you don’t know. Asking your prospective design firm questions gives you an opportunity to gauge their reaction and find out if they have additional information that could help you better determine if they are right for your project.

 If a company stumbles over your questions, it may be time to start looking elsewhere. Good designers should have no problem answering all of your questions, even if it means admitting they can’t do something for you.


An excellent graphic design company will answer these questions without hesitation. Don’t be afraid to ask more than once if you aren’t satisfied with their answers. Look out for their portfolio, which should showcase past projects and give you an idea of what to expect if they become your new partner. If they don’t have one, keep looking until you find someone who does!